At Med24x, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our Web or App.At Med24x, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our Web or App.
1. Information that We Collect .
- Personal Information: We may collect personal information such as your name, contact information, address, and payment details when you register an account or place an order on our app.
- Medical Information: In order to fulfill prescription orders, we may collect information about your medical history, prescriptions, and health conditions.
- Usage Data: We automatically collect information about your device, including your IP address, device type, browser type, and usage patterns when you interact with our app.
- Cookies: We use cookies and similar tracking technologies to enhance your experience and analyze app usage.
2. How We Use Your Information.
- Order Fulfillment: We use the information you provide to process and fulfill your orders, including verifying prescriptions and delivering medications to your address.
- Personalization: We may use your information to personalize your experience, such as recommending products or promotions tailored to your preferences.
- Communication: We may use your contact information to communicate with you about your orders, account updates, promotional offers, and important service announcements.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
3. Information Sharing.
- Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, delivery partners, and IT providers.
- Legal Requirements: We may disclose your information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
- Partners: We may make available to you services, products, or applications provided by Partners for use on or through our website or mobile application. If you choose to use such service, customer information related to those transactions may be shared with such Partner.
4. Data Security.
- We employ industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
- However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices
- You can manage your account preferences and communication settings within the app.
- You may choose not to provide certain information, but this may limit your ability to use certain features of the app.
6. Children’s Privacy.
Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children.
7.App Permissions that we capture.
We ask for the following app permissions while onboarding, in order to optimize the experience for you:
- Location
It is recommended that you set your location sharing ‘Always’ as it helps us to show you location specific data like availability of products. You can change this anytime.
- Camera
To allow you to take a photo of prescriptions & directly upload it to the app.
- Photos/Media/Files
Media access permission is needed to store and retrieve your uploads such as prescription uploads on your device.
- SMS
To support automatic OTP confirmation, so that you don’t have to enter the authentication code manually.
- Receive SMS
This helps us to send you payment related SMS by our payment partner Razorpay.
- Access Wifi State
This helps us to optimize your experience based on the Wifi’ strength and signals, especially for optimizing video consultations.
- Record Audio
To enable video consultations with doctors.